Customer Care – Service

From: $14,995.00 / month

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SKU: isaapa-cc-001 Category:

Description

Customer Care – Focused on Hospitality Industry

360° Digital Customer Experience

We offer outsourced Customer Care service that drives brand loyalty by fulfilling Calls, Forms, Chats, Inquiries and eMails from Customers & Visitors.

Empathic Listeners

Your Customer Care representatives are trained to be proactive at communication, customer service and subject matter expertise.

AI (Artificial Intelligence)

We collect, annotate, and analyze large volumes of data on your site. Once understood & organized, we use AI to answer customer queries via Chat & eMail.

Note: There is always a human-in-the-loop when needed.

24/7 a Week, 365 Days a Year

You can setup your team to keep in touch with your Customers round the clock – year long.

If you choose to have a 6 days or 5 days a week operation, you can customize it accordingly above.

Real Time Assistance

Customers get real-time assistance while they are browsing your website. This reduces support time drastically. The real-time assistant also helps customers make decisions on whether to make a purchase or not.

Convert Chat Visitors To Customers

You have an opportunity to convert website visitors to customers. There is also scope for upselling or cross-selling to existing customers. Chat support on-site & on Social Media is the perfect tool to help boost your website’s conversions.

Inquiries & Reservations

In the Hospitality Industry, Customers have numerous queries before placing an order. We fulfill these queries and take orders over the web or phone.

Loyalty Program

Start a new Points & Rewards Loyalty Program – we’ll support it with new member enrollment, membership rewards, and member support.

Lead Tracking

If you are running our CRM add-on, we will fulfill processes related to it like capturing contact information to converting the sale.

Multi Lingual

Multi-Lingual care experts are actually placed in the Country of Language that you need them to be in. Multi-Lingual Care is an add-on service.

If you choose to add Multi-Lingual Care, please contact us.

Data Privacy & Security

We value your privacy.

We keep all data to strict guidelines, safe & secure.

Complete Transparency

Since our Customer Care Experts work directly from your site’s backend, you get to see the work being executed and the results generated by logging into your own site’s backend.

Note: Some processes are not executed through your systems backend.

Need more information about our Customer Care Service?

Start a Whatsapp Chat Conversation

Or send us an SMS @ +91.76218.54927 | +1.347.735.6735 – We will get back to you.

FAQs

Can my outsourced team work with my in-house team?
One of the main benefits of outsourcing is flexibility. The ability to bring onboard ad hoc outsourced elements to support an in-house function should be part of that flexibility. A lot of businesses find success engaging in hybrid-outsourced customer service models.
Can I hold regular meetings and review discussions?
Yes. We highly recommend you do so. Your customer service function can very easily go south if you don’t regularly connect with your outsourcing partner. It is important to get updates on what’s going right, what issues are cropping up, and how they can be dealt with quickly. These discussions can also help you understand if there’s a spike in certain trends in customer queries. For example, if there are a number of customers requesting the same feature in your product, you can let your product development team know to add that in their feature pipeline.
Can I take complete charge of training and quality?
Yes. You may do so yourself. It will help ensure they know and understand everything about your business – right from your brand’s vision and mission, down to the very detailed technical aspects of your product or service. It will also ensure they know what are the most commonly asked customer questions, and how they should go about answering them.
I want a customized daily work hour schedule.
If your Care Coverage in the configurator above not as per your schedule, please contact us - we will setup a Coverage accordingly.
Will My Customers Notice That My Call Center Has Been Outsourced?
No. All communications are done in your brand name as if the customers are communicating with you.
Do you manage Customer Care for other sectors besides the Hospitality Industry?
No.

What are the pros & cons of Customer Care outsourcing?
PROS: 1. Cost-Savings 2. Reduced Workload 3. Flexibility 4. Efficient Customer Service Management 5. Shorter Response Times 6. Better Technology & Automation CONS: 1. Chances of Decrease in Customer Satisfaction 2. Missing Business Knowledge 3. Instances of Data Isolation 4. Security Concerns
How much should I be spending on social media marketing?
It’s difficult to put an exact number on what your social media marketing budget should be, but there are some limitations in certain platforms. For example, you need to spend at least a minimum stipulated amount each day you advertise on Facebook. We don’t put ad spend behind everything we release on social channels, but when we do, we put at least $25 (Rs.2,000+) behind our content. Obviously, more spend will usually get you more results, but a little can go a long way. We recommend starting with a lower budget and testing ads to see what works best for your brand.
What are the best practices to follow when Outsourcing Customer Cervice?
1 - Set Clear Goals 2 - Take Control of Training and Quality 3 - Regular Meetings and Review Discussions 4 - Analyze the Success of Customer Service Strategy
How long it takes to set up the team?
We will set up and align new Care Executives for you within 6 weeks of the start of the process and probably even sooner than that.
How can I replace my dedicated Care Executive?
Request a dedicated Care Executive Change. We will get on it ASAP and provide a new executive with 4-6 weeks.
Can I interview and select my own Dedicated Care Executive?
Yes. It will be very fruitful to find a competitive & like minded Care Executive to work for your organization.

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